Exchanges

Exchanges

We want you to be happy with our product, and if anything is less than perfect we are happy to exchange your product completely. You can send it back to us up until 7 days post receiving the order. Absolutely no questions asked. Moreover, we offer a one year warranty on your sunglasses.

It’s simple! Just call us at +91-22-49795888 or drop us an email at support@firebirdeyewear.com to request for exchange. Do share your order number and we will confirm your reverse pick up from your pincode as per your shipping address. Our agent will come and receive the desired products.

In few cases where the reverse pick up is not possible via our third party courier facility due to pincode non-serviceability , we will update regarding the self courier process.

Once confirmed, please proceed with the following steps:

  • Make sure the invoice, price tag and original packaging is intact.
  • Send courier package addressed to: CIFU India International Pvt Ltd.
  • Seal it properly and courier it back to our warehouse at
    CIFU India International Pvt Ltd.
    – 109,120,121 Gold Mohur Housing Society,
    174 –Princess Street, Kalbadevi, Mumbai – 400002.

Once we have received the package, you can opt for an exchange. We will issue a voucher of your amount of Rs.100 for courier charges incurred by you separately!

If the exchange is made with a product of lower value, we will not be able
to give you the difference back. So choose wisely!

Do carefully seal them and send it back. Sunglasses that have been scratched, bent, twisted or gone through any wearing and tearing will not
be returned.

Exchange orders are typically processed within 15 to 20 working days.